my bottle faq

What is My Bottle made of?

My Bottle is made of Tritan.

The Tritan is an ecological and innovative material of high quality, This material has good collateral on a health plan. It is a polyester non-carcinogenic. Beyond BPA, it contains no additives and compounds to avoid or banned. Very important, there is no transfer of material to the water, which was verified by several studies, Moreover, Tritan is really translucent, perfectly resists the dishwasher and is very solid.

How Do I Order?

On the main page fill in your shipping details and make payment.

Shipping costs and Delivery

Shipping costs are charged $3 for North American shipping and $5 for International shipping.

Options and Secure Payment

From the moment you are ready to pay for your order, we make sure your order will arrive in safe condition. You will receive a confirmation email from one of our staff members.

We accept 1 form of payment:

  • Paypal

Exchange and Refund

If you are not satisfied with your purchase, we allow you to return the item within 14 working days after receipt of your order. You should always notify in writing (email) previously. Item must be returned undamaged in the original packaging and freed correctly (mention the order number).

Upon inspection by us, we refund (s) item (s) returned (s) the conditions described above within 14 working days.

My Bottle reserves the right to refuse any returns an article that has been damaged, soiled or is incomplete.

We always control our products before shipment and make sure to pack them carefully. We also ask the customer to directly control its parcel delivery! If the client notices an item is defective or damaged, it must inform us on the day. We ask to send us a photo of the defective object.

Never dispose of the packaging until you have checked previously well as the item is in good condition and never return an item before contacting us!

The shipping and risks of return remain the customer and therefore will not be refunded unless there is a defective or incorrectly sent by My Bottle.